How to book a plumber (and what to have ready)
You can book by phone 24 hours a day, or by using the quote form or booking form on the contact page. Have your postcode, what is happening, when it started, whether you can isolate the water, and your access arrangements ready. The call-out band is confirmed before an engineer sets off — £99 standard hours including the first hour, with other bands for evenings, nights, weekends and bank holidays.
Key facts
- Phone lines
- Answered 24 hours a day, every day
- Online
- Quote form and booking form on the contact page
- Cost of a phone quote
- Free — the call-out band is confirmed before travel
- Coverage
- GU, KT, SW, CR, RH and BN postcode areas
- Cover
- Gas Safe registered engineers, £5 million public liability
How to book, step by step
- 1Decide how urgent it isIf water is escaping, phone. If it can wait, use the quote or booking form.
- 2Have your postcode readyCoverage is by travel time, so the postcode is the first thing we ask for.
- 3Describe the faultSay what is happening, when it started and whether you can isolate the water. Photos help.
- 4Agree the time bandWe confirm which call-out band applies before an engineer sets off, so the price is known in advance.
- 5Confirm accessTell us who will be there, how the engineer gets in and whether parking is restricted.
What you will be quoted
| Item | Price | Includes |
|---|---|---|
| Standard hours (8am–6pm, Mon–Fri) | £99 | Call-out including the first hour on site |
| Evening (6pm–10pm) | £129 | Call-out including the first hour |
| Night (10pm–8am) | £169 | Call-out including the first hour |
| Saturday | £129 | Call-out including the first hour |
| Sunday | £149 | Call-out including the first hour |
| Bank holidays | £199 | Call-out including the first hour |
| Each further hour | £95 | Same rate in every band, day or night |
| Parts | At cost plus margin | Itemised on the invoice |
Three ways to book
For anything urgent, phone. A form cannot ask the follow-up question that decides whether we send someone now.
- • Phone — answered 24 hours a day, including nights, weekends and bank holidays.
- • Quote form — for pricing a job you are not in a hurry with; we reply by phone.
- • Booking form — for planned work: choose a date and a time window and we call to confirm.
What to have ready
These five details are what turn a vague enquiry into a firm arrival window and an accurate price.
- • Full postcode and property type — house, flat, floor and access.
- • What is happening, and when it started.
- • Whether you have isolated the water, and whether the stop tap works.
- • Photos if the fault is visible — they often save a diagnostic visit.
- • Who is at the property and how the engineer gets in.
How the price is agreed
You are quoted the applicable call-out band on the call, before anyone travels. Nothing is charged for the enquiry itself, and if the job needs a part we will tell you the price and the lead time before it is ordered.
Landlords, agents and businesses
Landlords, letting agents and commercial clients can book with a spend limit, direct tenant liaison and per-property invoicing. Say so when you book and we will set it up that way from the first job.
Need this doing rather than reading?
We cover the GU, KT, SW, CR, RH and BN postcode areas, 24 hours a day, 7 days a week, including bank holidays.