Privacy policy

Business confirmation required: the registered company name, data controller details, ICO registration number (if applicable) and retention periods must be confirmed by the business before this policy is relied upon.

What we collect

When you contact us or complete the enquiry form we collect your name, telephone number, postcode, email address if you provide one, and the description of the work you need. We collect this so we can respond to your enquiry, quote for the work and attend the property.

Why we can use it

We process this information to take steps at your request before entering into a contract, and to perform that contract where work is carried out. Where we keep records for accounting, insurance or warranty purposes, we do so to comply with our legal obligations.

Who we share it with

We do not sell your information. We share it only where necessary to deliver the work — for example with an engineer attending your property, or with a landlord or managing agent where they instructed the job.

How long we keep it

Enquiry records are kept only as long as needed to respond and to meet legal and accounting obligations relating to completed work.

Your rights

Under UK data protection law you can ask for a copy of your information, ask us to correct it, or ask us to delete it where we have no continuing legal reason to keep it. You can also complain to the Information Commissioner's Office.

Contact

Phone: 020 8798 2063. Email: Hello@the24hourplumber.co.uk.